AceMoney Forums

Is there any timescale for fixing the data downloads from the Bloomberg Service; I have always found it to be the best, both accurate and fast?

What problem are you having with it exactly?

It doesn't work and hasn't done for some time

Did you submit a support ticket to MechCAD directly? These are peer-to-peer support forums.

Ticket was submitted on 30 July 2013 with not very helpful reply:

"Until we fix this, please enter your stock prices manually. Just double-click in the price table of each investment that you have.
Or just select a different data source for stock prices, e.g. Google Finance, and it should work. To do so, right-click on your investment on the Portfolio page and select Edit, and select a different data provider in "Data source".
Likewise, if you want to update the exchange rates, go to Tools->Exchange rates, and double-click on the record to update the value manually.
Regards,
Goran Vuletic

The whole point is that automatic updates should happen, previously this problem was fixed in a few days, it must be a minor change so why nearly four months?

I thought perhaps Mechcad might read this forum, if not, how do I escalate this problem?

PeterR1947 wrote:Ticket was submitted on 30 July 2013 with not very helpful reply:

"Until we fix this, please enter your stock prices manually. Just double-click in the price table of each investment that you have. Or just select a different data source for stock prices, e.g. Google Finance, and it should work. To do so, right-click on your investment on the Portfolio page and select Edit, and select a different data provider in "Data source".

Then MechCAD likely has not fixed the problem yet, or at least not released the fix yet. When it has been fixed/released, they should update the ticket with a new status. If you don't want to wait that long, you could always go back to the ticket and post a comment on it asking for the current status. Maybe it "fell through the cracks" and got ignored/forgotten.

PeterR1947 wrote:The whole point is that automatic updates should happen

You are assuming that there is an update available. It does not sound like there is one yet. And AceMoney does have an option to notify you whenever a new version is released.

PeterR1947 wrote:previously this problem was fixed in a few days, it must be a minor change so why nearly four months?

Since the death of the original author, the new development team has not been as fast to get fixes/updates pushed out. That is not to say that they have been ignoring AceMoney, because they have not. I think they are focusing more on new features (mobile, etc) and less on fixing problems, which is not very good for us existing users.

PeterR1947 wrote:I thought perhaps Mechcad might read this forum

They do, off and on. Bu like I said earlier, these are mostly peer-to-peer forums - end users helping end users - just like in the Yahoo group.

PeterR1947 wrote:if not, how do I escalate this problem?

MechCAD Support is the official channel to get support from MechCAD itself.