AceMoney Receipts frozen

Discussions specific to Android version of AceMoney Receipts
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catsknit
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Joined: Sun Nov 10, 2019 1:28 am

AceMoney Receipts frozen

Post by catsknit » Sun Mar 08, 2020 12:46 pm

For the last week, AM receipts will open but not be usable on my android phone, running android 9 (Samsung Galaxy S8). I've been using it successfully for 3 years until now. I've rebooted the phone several times with no help. I am ready to uninstall it and try re-installing it but am worried i will lose a large number of already entered receipts that have not been uploaded to the cloud. Any tips before taking that plunge?

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RLebeau
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Location: California, USA
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Re: AceMoney Receipts frozen

Post by RLebeau » Tue Mar 10, 2020 9:00 pm

I have not been having any problems with AMR on my Samsung Galaxy S7 running Android 8.
Remy Lebeau
Lebeau Software

User of AceMoney since 2004.

catsknit
Posts: 4
Joined: Sun Nov 10, 2019 1:28 am

Re: AceMoney Receipts frozen

Post by catsknit » Sun Mar 15, 2020 11:48 am

I tried uninstalling it and re-installing and it still won't work, although it apparently did not lose my data. Will try uninstalling, clearing cache and then reinstall next.

catsknit
Posts: 4
Joined: Sun Nov 10, 2019 1:28 am

Re: AceMoney Receipts frozen

Post by catsknit » Sun Mar 15, 2020 12:03 pm

Tried clearing cache and restarting, then cleared all data and cache, restarted, nothing. Repeated by clearing all, uninstalling, restarting phone and reinstalling. Data is still on the screen but screen is frozen in the app. Nothing else abnormal going on with phone.

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RLebeau
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Location: California, USA
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Re: AceMoney Receipts frozen

Post by RLebeau » Mon Mar 16, 2020 1:56 pm

Then you should contact MechCAD Support directly for help.
Remy Lebeau
Lebeau Software

User of AceMoney since 2004.

catsknit
Posts: 4
Joined: Sun Nov 10, 2019 1:28 am

Re: AceMoney Receipts frozen

Post by catsknit » Mon Mar 16, 2020 8:25 pm

I submitted a ticket yesterday. Thanks

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