Download transactions fails

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Download transactions fails

Postby CyberCrone » Sun Nov 29, 2015 11:49 am

This was working for a long long time and then quit working. I no longer remember specifically if I changed anything to cause this but I don't think so - why would I change a setup that was working? I have checked username and password again and again and they are right, I can log in to my account online using same. The only other thing I could think of was the bank name; there are three choices for Chase bank in the dropdown list and I have tried all three. I recently changed to Windows 10 – could this have something to do with it?
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Re: Download transactions fails

Postby RLebeau » Mon Nov 30, 2015 7:11 pm

It is not a Windows issue. I have been downloading transactions from Chase for years and it used to work fine, but then a few days ago it stopped working. The error code being provided by Chase (15510) basically translates to "User ID has expired". I have not changed anything on my end, and "Direct Connect" is still enabled on my Chase account. So something must have changed recently on Chase's end.
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Re: Download transactions fails

Postby CyberCrone » Mon Nov 30, 2015 7:24 pm

RLebeau wrote:It is not a Windows issue. I have been downloading transactions from Chase for years and it used to work fine, but then a few days ago it stopped working. The error code being provided by Chase (15510) basically translates to "User ID has expired". I have not changed anything on my end, and "Direct Connect" is still enabled on my Chase account. So something must have changed recently on Chase's end.

Altho I'm sorry you're having trouble too, I'm relieved that it probably ain't me. Have you contacted Chase about this? In their options for messaging them they require you to select your operating system and believe it or not, they have yet to add Windows 10 as an option. Uh-oh. I have been unhappy with Chase support for a long time, but I have been through three major banks over the last ten years and they are all just as bad so I decided to stay where I am, especially since the people at the local bank itself are pretty good. It's only online that I have trouble. So here I go.
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Re: Download transactions fails

Postby RLebeau » Wed Dec 02, 2015 6:49 pm

CyberCrone wrote:Altho I'm sorry you're having trouble too, I'm relieved that it probably ain't me. Have you contacted Chase about this?


Work in progress, yes. I contacted their technical dept via secure messaging first, and they came back saying they cannot help online, I have to call them directly. I have not done that yet.

CyberCrone wrote:In their options for messaging them they require you to select your operating system and believe it or not, they have yet to add Windows 10 as an option.


Or up-to-date webbrowser versions, either.

CyberCrone wrote:I have been unhappy with Chase support for a long time, but I have been through three major banks over the last ten years and they are all just as bad so I decided to stay where I am, especially since the people at the local bank itself are pretty good. It's only online that I have trouble. So here I go.


I have been lucky enough to not have to deal with bank support over the years. Now I get to see what happens...
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Re: Download transactions fails

Postby RLebeau » Wed Dec 02, 2015 11:30 pm

CyberCrone wrote:Have you contacted Chase about this?


According to a post made on the AceMoney Yahoo group:

Yes, you should have received an email last week letting you know about the forthcoming changes. Not that that has helped any. It is now or was on Friday a known failure on there end. They were hoping it would be remedied today (on Friday) when I called them.

I also mentioned it seemed like a poorly implemented change right before a long holiday weekend when no one was really around to deal with the issues. At least my representative agreed.

The short term workaround is to log in to Chase and download from each account you have there.

Hope that helps some.
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Re: Download transactions fails

Postby CyberCrone » Thu Dec 03, 2015 12:31 pm

Yes, you should have received an email last week letting you know about the forthcoming changes. Not that that has helped any. It is now or was on Friday a known failure on there end. They were hoping it would be remedied today (on Friday) when I called them.

The short term workaround is to log in to Chase and download from each account you have there.

Hope that helps some.


I did remember that we can download from account page and did so. Have to select Microsoft Money as format – how long ago was Microsoft Money discontinued? 10 years? – but the format is correct and the downloads worked fine with Ace Money. It does indeed help to know you got a response from Chase about the problem and that they are working on it, because I did NOT get that email you mention.

It seems to me that the world in general is getting more and more dysfunctional. More things don't work than do. But that's a topic for another forum.

Onward.
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Re: Download transactions fails

Postby RLebeau » Sun Jan 10, 2016 3:27 pm

Chase is well aware of the problem, and promised a fix by Dec 6 2015, but didn't make it, now the new deadline for a fix has been pushed back to Jan 24 2016.
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Re: Download transactions fails

Postby CyberCrone » Sun Jan 10, 2016 3:59 pm

Thanks for update. I gave up on trying to get any useful information from Chase and had accepted that the way things are now is the way they are going to be from now on. January 24, huh? Altho it's slightly less convenient to download from accounts online, it's not that big a deal. I'll make a note on my calendar to try Ace downloading again on January 25. Not optimistic, frankly, but anyway.
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Re: Download transactions fails

Postby RLebeau » Mon Jan 18, 2016 9:21 pm

Latest info from the AceMoney Yahoo group:

I spoke with someone yesterday who is in the Research Department and handled my complaint about the broken Chase download when I first called a few weeks ago. She's been very helpful and explained things as follows (disclaimer: this was her explanation to me and my interpretation of it... your mileage may vary).

Chase has instituted security changes that require that financial software requesting data from Chase servers undergo authentication. This means that you need to verify who you are to the Chase system when you want to do direct downloads of your transactions (I personally think this is a good idea for security reasons... but you might disagree).

They are aware that there is a problem with the verification step with some software, including Quicken (and Acemoney). They are doing some kind of update on January 24th that should solve most problems, at least for Quicken users.

However... the new system is designed to work only with approved, supported software, including Quicken. She made it clear that Acemoney is not supported. So, even after the Jan 24 patch, it's possible that downloads to Acemoney will continue to be broken.

She recommended that I get in touch with Acemoney (any developers reading this?!) and have them speak to Chase in order to address this issue.

So I guess that we need to wait until Jan 24 to see what happens with their update, and if direct download is still broken, we should contact Acemoney and have them address this issue with Chase directly.
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Re: Download transactions fails

Postby AntRhonda » Wed Jan 20, 2016 12:07 am

Chase's new site (& policies) are the most aggravating. Site says it doesn't recognise my computer every time I sign on (yes, I allow cookies for the site). Download process is cumbersome.

I wish site designers --everywhere-- would pay a little attention to what customers/ clients/ users might need to DO and a whole lot less to seeing how much they can clutter the pages with things that jump up and down, large in your face invitations to get an email something (does ANYONE ever go for this?) inane videos, etc...
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